Course Description

Basics of Dynamics 365 & Power Platform

In the digital age, customer relationship management (CRM) is a critical component for businesses looking to manage their interactions with current and potential customers. Dynamics 365, in conjunction with the Power Platform, offers a comprehensive suite of tools that enable organizations to streamline processes and improve customer relationships.

With Dynamics 365, businesses can unify their sales, customer service, marketing, and operations to better understand their customers and drive personalized interactions. The Power Platform, consisting of Power BI, Power Apps, Power Automate, and Power Virtual Agents, complements Dynamics 365 by providing extensible and customizable capabilities to meet specific business needs.

This course on the Basics of Dynamics 365 & Power Platform is designed for individuals looking to enhance their knowledge of CRM systems and power automation tools. The course covers essential concepts such as setting up Dynamics 365, creating custom entities, configuring business processes, and integrating the Power Platform tools for enhanced efficiency.

By the end of this course, participants will have a solid foundation in utilizing Dynamics 365 and the Power Platform to drive business growth, improve customer engagement, and optimize operational processes. Whether you are new to CRM systems or looking to enhance your skills in automation and analytics, this course will provide you with the knowledge and hands-on experience needed to succeed in today's competitive business landscape.