Course Description

ITIL® 4 Introduction

Are you looking to enhance your understanding of ITIL® 4, the latest version of the Information Technology Infrastructure Library? This course is designed to introduce you to the fundamental concepts and practices of IT service management according to ITIL® 4 guidelines.

Whether you are a seasoned IT professional or someone looking to build a career in IT service management, this course will provide you with a comprehensive overview of ITIL® 4. By the end of the training, you will have a strong foundation in ITIL® principles and be better equipped to align IT services with the needs of your organization.

Key topics covered in this course include ITIL® 4 terminology, the service value system, the four dimensions of service management, and the ITIL® 4 guiding principles. You will also learn about the ITIL® service value chain, continual improvement practices, and the key differences between ITIL® 4 and its predecessor versions.

Prepare yourself for the ITIL® 4 Foundation exam or simply deepen your knowledge of IT service management with this introductory course. Enroll now and take the first step towards mastering ITIL® 4 concepts and methodologies.