Course Description

"Salesforce Community Cloud" This course demonstrates the value proposition of Salesforce Community Cloud, and how it can allow admins to build communities. Learn the basics of Salesforce Communities, Audience Targeting, CMS etc. By the end of this course, you’ll have insight into what’s possible with Communities for building an unique experience for customers, partners, employees in your Salesforce org. What is Salesforce Community Cloud?

Salesforce Community Cloud is a software product that allows companies to build branded online communities. These communities enable users to collaborate, share knowledge and insights, and engage with one another in meaningful ways. Community Cloud gives businesses the tools to create custom portals tailored to their specific needs, allowing them to tap into the power of their customer base and create value-added experiences.

With Community Cloud, businesses can create and manage their own branded web portals that are designed to be highly responsive and adaptable. Companies can easily customize their sites with features like forums, polls, and surveys, as well as integrate existing systems like CRM, analytics, and email. This makes it easy for customers, partners, and employees to access the information they need quickly.

Community Cloud also offers powerful tools for managing content and engaging with users. With its intuitive drag-and-drop interface, businesses can quickly customize their community pages for a unique look and feel. It also includes advanced features such as social media integrations, user segmentation, lead management capabilities, and more. Plus, it’s fully compatible with Salesforce’s other cloud products such as Sales Cloud and Service Cloud.

By using Salesforce Community Cloud, businesses can build strong relationships with customers by providing a personalized user experience. Companies can quickly identify trends in customer behavior and provide timely support when needed. Plus, Community Cloud helps companies effectively manage customer relationships by providing access to relevant data points that can help inform decisions on how best to engage with customers.

Benefits of Using Salesforce Community Cloud

Salesforce Community Cloud offers numerous benefits that can help businesses increase their customer engagement, streamline processes, and drive growth. With its easy-to-use platform, users can quickly and securely share records, leads, contacts, and more. Additionally, Salesforce Community Cloud integrates with third-party systems, allowing users to access data from anywhere.

Using Salesforce Community Cloud, businesses can build better relationships with customers and partners. With the platform’s integration capabilities, customers can create and escalate support cases and partners can update opportunities and qualify leads. This ensures that everyone is on the same page in terms of customer service and relationship management.

Furthermore, Salesforce Community Cloud allows users to infuse communities with data from any system. This makes it easier for customers to find the information they need quickly and easily. Additionally, it allows businesses to provide a seamless experience with no channel conflicts.

By utilizing Salesforce Community Cloud, businesses can create an engaging environment where customers can communicate with each other as well as staff members. This allows businesses to foster a sense of community where customers feel connected to the company.

With all of these features and benefits, Salesforce Community Cloud is an invaluable tool for businesses looking to increase customer engagement and streamline processes. By leveraging the platform’s capabilities, businesses can ensure that they are providing the best possible experience for their customers.

How to Set Up a Salesforce Community

Setting up a Salesforce Community is a straightforward process that can be accomplished in a few simple steps. There are two main ways to do this: using the Experience Cloud and using the Community Builder.

Using the Experience Cloud, you can create an entire digital experience for your customers. This includes setting up permissions, branding your site, and customizing it to fit your needs. To start, log in to the Admin Console of your Salesforce org and click on the site tab. You will then be prompted to enter a domain name and select an experience template. Once you have filled in these fields, click “Create Site”. You will then be taken to the Site Setup page where you can customize your site’s design and set up reputation levels for users. After this is complete, you can enable digital experiences for customers and save your settings.

The second way to set up a Salesforce Community is with the Community Builder. This tool allows you to create a branded community with custom functionality and features in minutes. To get started, log in to the Admin Console of your Salesforce org and click on the communities tab. You will be prompted to enter a domain name for your community and select a type (public or private). Once you have completed these steps, click “Create Community” and you will be taken to the Dashboard page where you can customize your community’s look and feel as well as manage user access controls.

No matter which method you choose, setting up a Salesforce Community is quick and easy. With either option, you will have access to powerful tools that will help you create an engaging digital experience for your customers that they won’t soon forget!


Salesforce Community Cloud is a powerful tool that has revolutionized how businesses interact with their customers, partners, and other stakeholders. By leveraging the power of social media and digital experiences within the Community Cloud, businesses can improve customer experience, build brand recognition, and foster strong customer relationships.

When setting up a Salesforce Community, it’s important to consider all of the various components that come together to create a successful platform. From creating custom user roles to building out an effective data model and establishing effective security protocols, there are many aspects to consider in order to ensure optimal performance and user experience.

It’s also important to make sure you have the right Salesforce certifications in place in order to ensure you are using Salesforce correctly and efficiently. With the right certifications in place, you can ensure that your Salesforce implementation is running smoothly and efficiently.

In conclusion, Salesforce Community Cloud is an invaluable tool for businesses that want to build strong customer relationships, increase brand recognition and loyalty, and provide their customers with an amazing experience. By taking the time to implement the right processes and components, your business can benefit from all of the great features offered by Salesforce Community Cloud.